Operations Administrator

Essential Functions

• Field incoming problems, research issues, initiate outbound calls and emails to resolve processing issues
• Fee based account administration
• Statement processing and administration
• Application support and administration
• New account set-up and changes
• Order execution, settlement and reconciliation
• Transfer IN/OUT administration
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and team leaders
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
• Identify and learn appropriate software applications used and supported by the organization
• Coordinate with department heads to assess departmental application training needs

Competencies:

• Achievement Orientation – A concern for working well or for surpassing a standard of excellence
• Analytical Thinking - Understanding a situation, issue, problem, etc. by breaking it into smaller pieces
• Business Acumen – The ability to understand the business implications of decision and the ability to strive to improve organizational performance.
• Concern for Order - Reflects an underlying drive to reduce uncertainty in the surrounding environment
• Customer Service Orientation – Focusing one’s efforts on discovering and meeting the customer’s or client’s needs.
• Information Seeking - Driven by an underlying curiosity and desire to know more about things, people, or issues
• Initiative – The ability to identify a problem, obstacle, or opportunity and taking action in light of this identification to address current or future problems or opportunities
• Teamwork and Cooperation -Works cooperatively with others, to be part of a team, to work together, as opposed to working separately or competitively

Education:

• Bachelors’ Degree/College Diploma required,
• IFIC Operations Course desired
• IFIC Sales Course and Canadian Securities Course desired

Work Experience:

• Minimum 2 - 3 years’ experience working within an investment firm/dealer back office.
• Good understanding of rules and regulations governing the mutual fund/securities industry.
• Previous data entry experience and a working knowledge of registered products;
• Proficient in Excel
• Familiarity with operating systems such as, Dataphile, Unitrax, Evolution or FundSERV and portfolio modeling would be an asset
• Written and oral French would be an asset

Reporting to: Director, Operations

Qualified applicants should email resumes along with a cover letter to resumes@mandevilleinc.com.

We thank all applicants in advance, however, only those individuals selected for an interview will be contacted.

We respect the dignity and independence of persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. If contacted for an interview, please inform us should any accommodation be required.